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Customer Service
This is a half day session is designed to increase the delivery of exceptional customer service, as customer service is critical to the success and growth of any business. In this program, we cover areas such as delivering outstanding customer service to women and to men (as they are very different), along with conflict resolution, referral systems, business growth, and consumer care.
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You'll Learn:
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- What ‘Customer Service’ really means
- What a great customer experience really is
- The elements of exceptional service
- Key strategies in working with customers
- What responsiveness is
- Leadership styles that work
- About gender differentiation and the customer
- What role your personal style plays
- How Emotional Intelligence fits into service
- About customers facing organizations
- About dealing with difficult customers
- What the customer loyalty ladder is
- Why customers leave
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